I really don't like to reveal a good secret. When it gets busy, it's hard to find time on their schedule and get that loaner when we really need it. We only had one car and we live almost an hour away. But I must give credit where credit is due! Ron Larsen, Steve and Ellie are terrific. The gave me a quote and when the parts didn't work, they installed OEM. The price climbed unexpectedly, and they honored the quote. The quality of workmanship is good. They are honest and trustworthy. Only problem was, I wanted to buy the loaner but they wouldn't sell and I couldn't find one. So we found one in Massachusetts, had it shipped and now they service our second Volvo. thanks Ron and crew! We are fans!